Fox & Sons

I had the move from hell last year in using the services of Fox & Sons based in Cwmbran South Wales.Having obtained the usual variety of quotes and having three salesmen around to cost the job we settled on Fox & Sons, who were not incidentally the cheapest.Packing service?  Forget it - many boxes were loaded without protective packaging ie a carriage clock packed un-wrapped amongst books, cd's etc, & an un-protected painting had a large portable television placed on top of it..On a wet removal day valuable antique furniture was placed out in the rain before being loaded onto the van (and going into storage for 3 months..) - we were promised that these items would ALL be wrapped prior to removal.  One piece had blistered where the rain had seeped through the varnish and dried..The delivery of our goods 3 months later and 140 miles away was also a farce. Despite being given precise measurements of the access width to the new house a large van and trailer was used, the van couldn't get close access to our house so returned to its depot!  The crew unloaded the 7 crates containing our goods and crammed them into a standard size furniture van and a box van for delivery the next day.  Several valuable items of furniture were badly damaged (more broken legs than a football team sees in a year..) or scratched - it was heartbreaking.  We were covered by insurance and the claim covered a total of 25 items, including missing jewellery..Also, all of the clothing put into storage smelled of damp and mould (a small statue had mould growing on it that had to be removed by a specialist company) - hardly a dry or appropriate storage facility then (the company had the cheek to draw our attention to the fact that the summer had been particularly wet..!).It was 4 months after the move that we got all our furniture back from being repaired and emptied the last packing case!  Following our complaint Fox & Sons did refund some of our fees BUT the simple answer is that they should have returned our goods in the same condition that they were in when they removed them from our previous house.  A repaired antique piece of furniture is no longer an antique - it is a repaired antique and loses much of its value.Please, for your own peace of mind, if you are moving to/from South Wales use anybody but Fox & Sons based in Cwmbran..

Service cost: £3000